Woman using phone for online banking at home

Free Online/Mobile Banking In Wisconsin

Access your account 24/7

Mobile Deposit

Your phone is pretty amazing. With the CSB App, you can easily and securely deposit checks right into your account. And every transaction is:

Fast - Just sign, tap and submit.
Easy - With just a few simple steps, your deposit is on its way.
Secure - Your deposits are password protected and encrypted.

Best of all save time since you won't have to get to the bank to deposit a check.

Personal Bill Pay

Here's a quick list of the many ways you can benefit from using Bill Pay.

Save time - With Bill Pay, you can pay your bills online, all in one place.
Save money - Paying bills online saves on postage, envelopes, late fees and checks.
Stay organized - Your payment history is stored in your online account, so you won't have to sort through paper receipts or visit multiple websites to access past transactions.
Gain peace of mind - Paying bills electronically means no risk of mailed checks getting lost or stolen.
Help the environment by saving paper - With Bill Pay, there are no checks to write or envelopes to mail. That's good news for you and the environment.

Transfers

It is easy to transfer funds or make a loan payment between your CSB accounts.

Transfer checking/savings to checking/savings account.
Transfer from your home equity line of credit to your checking/savings account.
Make a loan payment, including principal only payments to any loan from your checking/savings account.

Pay a Person

Whether you're settling up with your friend for concert tickets, splitting the bill at your favorite restaurant, or paying the babysitter, Pay a Person from CITIZENS STATE BANK makes it easy to send money.

Simple - Just add your contact's mobile phone number or email address to get started — no need to be on the same App. After verification, your contact can choose how their payment is delivered.
Safe - Proactive security, including a one-time password and a real-time fraud detection solution. You create unique security questions only your contact knows.
Swift - Payments sent in real-time — not in an hour or a day — but right away. You can also set up recurring payments to be delivered on the same-day, the next-day, or designate a future date.

External Transfers

External Transfers is when you have another financial institution that you want to transfer funds from to Citizens State Bank.

Mobile Wallet

Here is why you should set up your digital wallet today.

Reduce fraud -Your actual card number is not stored in your digital wallet and never used when you make a purchase.
Save time - Most purchases take just seconds to complete.
Make contactless payments - You can make safe, touch-free transaction with your cards.

Start using your digital wallet today.
Add your Citizens State Bank cards to Apple Pay or Google Pay.

Personal Financial Management

Why should I use a Personal Financial Management System (PFMS)? PFMS provides you the tools to help successfully manage and track your finances.

You can create a budget, monitor expenses, and set goals.
It also allow you to track your upcoming bills and income and enable you to view all your accounts in one convenient location.

PFMS can help you in intangible ways to improve your overall financial health.

more financial Tip and Tricks .

Bank Card Management

There are so many things you can do within online banking to manage your CSB Bank Card.

Activate - Did you get a new card? Go in and activate your card(s).
Hold Status - Did you miss place your card? Put a "hold" on your card to give you a chance to find it.
Lost or Stolen - Immediately turn off access to your card. Don't forget to order a new card.

Order a new debit card by clicking here

Electronic Statements/Documents

Looking to receive your bank statement faster, safer and more efficiently? Electronic Statements are for you. We send you an email notification when your statement is available, usually the day after they have been printed.

Also sign up for electronic 1098 and 1099 tax statements.
There are even some loan statements available electronically too!

Conversation /Messages

You can get customer support from CITIZENS STATE BANK no matter where you are. That’s because your account has a useful chat feature — it’s called Conversations. (Message)

It's Personal - See the name and picture of the person assisting you.
It's Secure - Every conversation is fully encrypted.
It's Easy - This feature is built right into your online and mobile banking.

Customizing your Dashboard

Make your online banking Dashboard (the first screen when you log in) your own by customizing it to your liking.

Organize the order of your accounts.
Change how much information you want to view.
Organize the information in a way that works best for you.
Make it your own by replacing the initials with a photo.

Opening another Account online

Opening another bank Account is easy, simple and fast when you do it through your online banking.

Add an Account by choosing the 3 dots in the upper right hand corner.
Select Add an Account.
Double click on Add an Account.
You will now be able to add another Account.

Quick and Easy

Deposit a check anywhere, anytime by just using your online application on your mobile device.

Mobile Deposit

Frequently asked questions

What is Mobile Deposit?
Mobile Deposit lets you deposit checks anywhere and anytime you like.

How does it work?
Once you've downloaded the App, simply launch it on your phone and select "Deposit." Sign the back of your check, take a picture of the front and back of the check, choose your account for the deposit and enter the amount. After confirming the details, tap "Submit." That's all there is to it.

Why is it a better way to deposit checks?
For starters, Mobile Deposit saves you time. Plus, deposits go into your account quickly and securely.

Is it secure?
Yes, depositing checks with Mobile Deposit is safe and secure. Every deposit you make is password protected and highly encrypted.

How do I get started?
Log into CSB App - Select Deposit.

Select the accounts you want for mobile deposit.

Click Enroll - Enrollment is submitted - Click ok

Once approved, you will receive an email.

Do I have a limit of what I can deposit?

There is a guideline limit on the system. Any amount can be deposited, it may need to be reviewed before it's approved.

What is the same day deposit cutoff?

Cutoff time for same business day approved deposits (not submitted) is prior to 7:00 pm. An email verification will be sent when approved.

How do I enroll in Bill Pay?

It’s easy to enroll in Bill Pay. Just log in to your online account Bill Pay/Pay/Pay a Bill link depending on which device you are using.

Here’s how easy it is once you enroll:

Click the "Add a Payee" button on your home page dashboard. Or, the + on your mobile device.
Enter the requested information. Typically this information can be found on your latest bill statement.
Once you add your payee, you can start making payments in seconds.

How do I make payments with Bill Pay?
Find your payee, enter payment amount, date and submit.

How are payments delivered?

Payments may process electronically or by check. Electronic payments will either process through ACH or by virtual card. The goal is to deliver your payment securely, using the fastest method available for your payee. Payments made by paper checks are mailed via the U.S. Postal Service.

Is Bill Pay secure?
Paying bills online is one of the safest ways to pay your bills. Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills and statements. Privacy is also increased because only you can access your account information, account numbers and payment history.

How long does it take before my payment is received?
A: Generally, your payment is received within 2 to 10 days, depending on whether or not it is sent electronically or via paper check.

What is the cutoff time for transfers?
Cutoff time for same business day deposits is 7:00 pm.

Can I make a principal only loan payment?
When paying a loan you can choose the type of payment your want to make. Principal only or regular payment.

Can I make a transfer recurring?
Yes you can! Select the Frequency drop down to choose how often you want the transfer to take place.

Can I pick a date besides today to make the transfer?
Yes, simply choose the Date drop down and choose the date your want the transfer to take place. Keep in mind, if you choose a weekend or holiday, the transfer will process on the next business day.

What if I made a mistake on my transfer?
Depending on what kind of mistake you made, you can either do the transaction in reverse . If the transfer involves a loan, please contact us.

Pay a person is available within your Bill Pay, so you must have bill pay first. How to enroll in bill pay.

Before you send any money be sure you are sending it to someone you know and trust. Once the money is sent there is no way to have those funds returned.

Once logged into bill pay, you will add a payee.

Once you have set up your payee

Do I automatically have access to set up an external transfer?
Permission can be a case by case decision. To request access, use online messages or contact us.

Can I transfer from any account?
Transfers from your CSB loan cannot be made to another bank.
You must own the account you are transferring funds to or from.

Once approved, how do I set up the external account?

What do I do once I see the micro deposits in my other account?

How long will the transfer take?

Once you set up the transfer may take up to 3 business days.

Is there a fee?
Only on transfers from your CSB account to another bank. The fee is listed.

How do I get started?

How does it actually make transactions more secure?

How do you make purchases using the digital wallet?

Just hold your mobile device over the payment terminal at the store — checkout is a breeze.
Pay in an instant when you shop online — simply choose your CSB Bank Card from your digital wallet.
You can also make quick in-app purchases with your digital wallet.
Your digital wallet pulls in your credentials automatically — so you don’t have to look for your card or type in your information.

What are contactless payments?

There’s no need to present a physical card when you’re shopping in person.
Simply hold your mobile device over the payment terminal and you’re done.

Changing your PIN (personal identification number).

Call 1-888-891-2435 (toll free).
Call our telebank line 1-800-229-4760, option 1, option 3.
Go to an ATM at Citizens State Bank in Hudson, Roberts or Woodville.

Stolen or Lost Bank Card

Cancel your card either via your Mobile App or Online Banking.
Call us immediately at 715-386-9050 or
Call the 24/7 Help Desk at 1-888-297-3416.

It is highly recommended to add the fraud department's phone number in your contacts, This will avoid having the call blocked or go to spam. 1-800-237-8990

Travel Notification

Fill out the short form to keep your card working while away from home.

Transaction Help

If you see a transaction that doesn't seem right, click on the transaction and select "Attach to a conversation". Choose if want to add it to an existing Conversation or start a new Conversation, type in your question and Conversations will connect you directly with our support staff.

We can see exactly which transaction you’re asking about, so you get answers fast. You can even ask about a previous Conversation if you need to follow up. That way, you can put your mind at ease — without a phone call or trip to the bank.

What kind of other messages can I send?

Once you select the "Message" icon, tap the + sign to the left and a list of options will be available. Photos, Files, Transactions, Accounts and Payments. Type your message. You do not need to choose a type of message, you can just type your message and send.

Change of Address

Click on Personal Setting

Go to Profile and choose ‘edit address’

Send a message with your address change while online.

Citizens State Bank has an account to fit everyone's needs. Check out and compare the accounts.